All FAQs that deal with responses and alerts!
When will I see the bulk of my responses?
According to our internal statistics, most of the responses will occur within 3-5 days of mailing, usually, about 54% of the responses will occur during this time period.
What email address do the alert emails come from?
The alert emails come from [email protected] so be sure to add it to your whitelist!!
I'm not getting my alert emails.
Have you tried updating your account information and making sure your e-mail address, information, and settings are set up correctly? To double check click on the photo icon at the upper right corner of the page and click on Profile and Settings. Also, check your spam filter and add [email protected] to your safe list!
Can the alert emails go to multiple email addresses?
They sure can!
The email address that sent the card will always get an email alert when a recipient enters their pickup code. To add additional emails:
Go to the photo icon at the top right corner of the page and click on Settings>Pickup Alerts>Email Alert Recipients
Enter up to 10 email addresses, separated by commas
Click Save Changes
Now the account user, plus these email addresses will receive an email alert each time a recipient enters their pickup code.
Can I get Enthusem response alerts as text messages?
You sure can!
Go to the photo icon at the top right corner of the page and click on Settings>Pickup Alerts>SMS Alert Recipients
Enter up to 10 phone numbers, separated by commas
Click Save Changes
Now the account user, plus these phone numbers will receive a text alert each time a recipient enters their pickup code.
Where can I get a detailed list of everyone that’s picked up their attachment?
Want to do a little reporting huh? We capture all of this information and let you export it to make it real easy for you to slice and dice. Go to Reports<Mailing History and click the number in the month you want to capture your report. Click the “Export to CSV” link. This gives you a list of everyone you’ve mailed to along with their response history within the month you have clicked into.
If you are the admin you can change the dropdown box from your email address to “All Users” and follow the previous steps.
Why doesn't the mailer image display in my alert emails?
This is likely happening if you are using Gmail. Gmail uses image proxies to display images in emails that aren't available to the public. The broken image is Gmail's attempt to create a proxy for your mailer image but it is being blocked.
There are two solutions.
- Click on the link below the image to view a proof of your mailer.
- You must be logged into Enthusem as the user that mailed the cards in order to preview.
- Add Enthusem to your Image URL proxy whitelist in Gmail.
- Log into your Admin Console in Gmail (an administrator must do this)
- Click Apps>G Suite>Settings for Gmail > Advanced Settings
- In the 'Enter image URL Patterns' box under 'Image URL proxy whitelist, enter
- Click SAVE
If you still cannot see images in your email after adding to your whitelist, you may have to clear your cache.