If you are using the phone tracking functionality but the phone number you're redirecting to requires the use of an extension, here's how you set it up.
Simply add a comma between the last number of your phone number and the extension in the Phone field in your User Profile Settings.
For example, the phone number 555-555-5555 ext 123 should look like this:
Each comma will cause a pause during dialing of about 2 seconds. If the number you’re dialing needs more than 2 seconds before the extension is entered, you just add more commas, for example:
Please test this by entering an Access Code from a test mailer to ensure you've allowed for enough commas.